Posts Tagged ‘Yellow Pages’

Yellowbook Layoff

Monday, January 31st, 2011

I continue to hear rumors and rumblings of big changes in the yellow pages industry, and it seems like almost anything could happen in terms of restructuring, mergers and acquisitions. I just learned of a layoff at Yellowbook over the weekend — according to the news report they are saying they’ll cut 70 jobs, nationwide.

Yellowbook Yellow Pages Company

There were very recent rumors that Yellowbook might be sold by Yell company, and that it could be an acquisition target for some other major companies. The layoffs are further underscoring unrest and change at the company, so there could be something to the M&A rumors. Some possible buyers have been theorized, including Google and Yellow Pages Group.

I’ve also heard AT&T’s name floated about as potentially interested in Yellowbook — they keep getting whispered about as a possible suitor for buying some of the big YPs. As I reported earlier, AT&T might acquire Dex One and/or SuperMedia.

My theorizing of a “trifecta merger” for AT&T/Dex/Superpages smacks more than a bit of pie-in-the-sky wishful thinking for faltering yellow pages companies, but could we go even farther out there and ask if AT&T might be doing a giant roll-up strategy that brings Yellowbook into the mix as well? (more…)

What’s Happening In Yellow Pages Land? Perhaps A Trifecta Merger Between AT&T, SuperMedia & Dex One

Tuesday, January 4th, 2011

Back in September I predicted a merger between SuperMedia and Dex One. However, there’ve since been other developments and rumors coming out of these yellow pages companies which lead me to suggest a possible “trifecta” — a three-way acquisition/merger could be in the works between AT&T’s Yellow Pages (NYSE:T), SuperMedia (NASDAQ:SPMD), and Dex One (NYSE:DEXO).

Trifecta Merger Between AT&T Interactive Yellow Pages, SuperMedia, and Dex One Corporation

These three companies operate some of the largest print and online yellow pages in the country, with AT&T Interactive operating YP.com, SuperMedia operating Superpages, and Dex One operating DexKnows. Read on for more speculation and observation on my part. (more…)

Yellow Pages Opt-Out Not Working in Canada?

Tuesday, October 12th, 2010

On the “Yellow Pages – Opt Out requirement must end!” Facebook group, a number of members have reported that the opt-out hasn’t worked.

Yellow Pages Delivery Opt-Out Abolishment Group on Facebook

Canadian Yellow Pages Delivery Opt-Out Abolishment Group on Facebook

Frederic Bohbot’s group was primarily targeted to Montreal, aimed particularly at the Yellow Pages Group company in Canada, a.k.a. Groupe Pages Jaunes.

As you can see from one of the above entries, some of the rules surrounding opting out of yellow pages can be poorly-understood by those involved, adding to friction surrounding the issue. An apartment landlord opted-out, but was surprised to still receive deliveries, and a YPG representative explains that “due to privacy laws”, people cannot opt-out on behalf of others. Yet, it sounds as if his tenants aren’t picking up the books, so they likely end up remaining in the building’s common area, where the landlord is left with the duty of dealing with them. (more…)

“Reality TV” Is Now In Yellow Pages Billboard – Live

Tuesday, September 28th, 2010

This is so inverted or reflexive or something that it’s making my mind implode when trying to describe it! The people from “Reality TV” shows (which everyone knows isn’t real at all) Big Brother and Survivor have been placed inside a giant Yellow Pages billboard (which thus is now not really a billboard anymore) and are being pitted against one another. They’ll apparently be assigned tasks to complete via Yellow Pages interfaces on smartphones, YP websites, Facebook pages, Twitter, etc. (Reported on The Ads of the World)

Yellow Pages Reality TV Billboard in Israel

Yellow Pages Reality TV Billboard in Israel

So, let me try to boil this down to the basic concept if I can: this Yellow Pages company — you know, one of those companies working hard to prove they are still relevant in the modern world — therefore, a company trying to survive – is trying to do so by taking “reality” TV stars from shows which involve survival competition games – and having them play their survival-style games inside a billboard — games which apparently will involve challenging them to try to figure out how to use the Yellow Pages products to complete their tasks — all this to prove to real people in the really-real world that YP/IYP products are not only cool, but still useful to use and worthwhile to advertise in. Whew!

This smacks somehow of irony, although I can’t parse if that’s the technically correct term to use in this case. (more…)

SuperMedia & Dex One To Cross-Pollinate: Precursor To A Merger?

Wednesday, September 8th, 2010

This morning, Greg Sterling reports that SuperMedia and Dex One have entered into a distribution agreement, allowing listings and business content from Superpages to be displayed on DexKnows and vice-versa.

The first thought I had upon reading this was that it’s likely a precursor to a possible merger between the two companies, a little further on down the road.

SuperMedia, Yellow Pages publisher of Superpages.com       Dex One, Yellow Pages publisher of DexKnows and Business.com

I’ve been predicting some collapse amongst the players in the yellow pages industry for quite a few years now, and I’ve even stongly suggested (see: What Could Save The Yellow Pages? 10 Ideas) that some of the large YP directory companies might want to merge in order to reduce costs and improve their competitive strength.

There’s also been talk among financial analysts about how the hedge fund, (more…)

Yellowbook’s Weforia: Could Group Deals Be Yellow Pages’ Game-Changer?

Thursday, August 26th, 2010

Yellowbook has just this week announced the launch of Weforia, a group-buying/discount-deals service similar to Groupon. Like “Groupon”, the Weforia name is another “portmanteau word“, combining “we + euphoria”. The website for the new service sports a cheering crowd, evoking a music concert with the fans breathlessly waiting for the rock star to come out on stage:

Weforia - Yellowbook's new group-buying discounts and deals service

The excitement of the rock concert certainly illustrates euphoria, and is probably channeling the hopes and feelings of the YP industry even more than reflecting what the new product will do. But, you can forgive Yellowbook for wanting to celebrate with a victory dance prior to having their eggs all hatch, because this is unquestionably a very strong concept that has a great chance of working exactly as they hope, and they were first out of the gates in the U.S. to integrate this type of service (Yellow Pages Group in Canada announced their service, RedFlagDeals.com, just a few days before). Read on and I’ll explain. (more…)

Print Categories Can Be Optimized, Too

Monday, June 21st, 2010

My piece on how tweaking category names could double your traffic published today on Search Engine Land, and it seems nearly too easy to be possible, doesn’t it? Yet, miscategorized and under-categorized businesses abound online.

I sometimes forget that there are also optimizations possible for print directory advertisers, and an article from about a week ago in the Chicago Sun-Times reminds me how bad categorization has also been a problem for businesses in phonebooks as well. Neil Steinberg has done a biannual review of yellow pages since the nineties, and in this installation, “Marshall Field’s open in Yellow Pages“, he documents how yellow pages books are shrinking, advertisers are reducing their spend, and how some business listings appear in the wrong category — often to amusing effect.

Yellow Pages Categories

In the article, he recounts how a few businesses are listed in the wrong categories, some of them for years.

He further recounts anecdotal assessments from a few businesses that print phone book usage has decreased. I know that a lot of business owners have become dismissive of the value of yellow pages, but there is still some percentage of usage in the medium. So, just as I recounted for internet marketing purposes, fixing miscategorization/undercategorization in print directories could increase your business.

So, check your phone books to make sure you’re appearing where you should. Are there other categories where you could/should appear? Are you getting weird phone calls or visits from people seeking some other type of business? You should be listed within your most-popular business category, and if you get weird visits/calls — ask the people doing it where they saw your business listed so you can get it fixed.

There’s another compelling reason for fixing your categorization, aside from getting more referral business from YP books. The data from YP books is one of the sources of info that feeds into online directories and local search engines. So, fixing your print listing can improve your presence everywhere else.

New Law Makes Florists Happy, But Has Wider Implications For Yellow Pages & Search Engine Ads

Tuesday, May 18th, 2010

A story in the Rochester, Minnesota Post-Bulletin describes a new state law that florists apparently campaigned-for which bans non-local companies from advertising local business services (in “New law removes thorn from side of local florists“). The story reports that this new law prohibits “deceptive” advertising by companies that misrepresent their location by using a false address and “local” phone number, and it would bar “any business from advertising on the Internet or in the Yellow Pages unless they also list a physical address.”

Florists in the Yellow Pages

I’ve heard florists complain about the wire services companies for many years over this very same issue. Companies such as FTD, Teleflora, Proflowers and 1-800-Flowers have long provided florists with broker services — they market themselves through many channels, both local and nationwide.

My family actually used to own a wholesale floristry service in West Texas, so I have some degree of direct understanding of how these florists feel. Many yellow pages companies, both online and print, have allowed these large, influential florist services to advertise with seemingly-local area listings. Consumers grabbing a yellow pages book or searching online for floral shops rarely can discern between the independent local florists and the ads of the brokers. Once the consumer orders flowers from the broker, they end up paying various service charges — the broker subtracts their cut and sends the order on to a local flower shop to fulfill, based upon standardized catalogs of products. Florists have long gnashed their teeth that consumers pay extra for less product, needlessly passing on money to these referral services.

I’ll confess: I’ve been a floristry industry insider, and I’ve ordered flowers both ways. I can tell the difference between good-quality flowers and bad ones, too.

You might think I’d side with the independent florists on this issue, but I don’t think it’s that cut-and-dried. (more…)

AU Yellow Pages Campaign Provokes Incredulity

Tuesday, May 4th, 2010

Hidden Pizza - Yellow Pages Marketing Campaign

YPA’s Stephanie Hobbs wrote an article for this week’s Locals Only column at Search Engine Land, and in it she used the recent Hidden Pizza marketing campaign for the Australian Yellow Pages as an example of why local businesses need to take a multi-platform approach to modern advertising. However, Ed Kohler, outspoken critic of yellow pages advertising, took exception to the article in both the comments and on his blog, calling it a “rigged study”.

I earlier critiqued the Hidden Pizza yellow pages campaign myself, (more…)

[yellow collection]

Saturday, April 24th, 2010

What would you do with 10,000 phone books? [yellow collection] is a site set up to collect ideas on what to do with printed yellow pages books. Some artists have contributed photos of pieces they’ve created involving the color yellow and/or phonebooks.

Yellow Pages Art from Yellow Collection by Petter Palander

Yellow Pages Art from Yellow Collection Petter Palander / CC BY 2.0

Obviously they’re taking it for granted that people don’t use yellow pages to look up business information any more!

Making art from old phone books has a lot of appeal for me — I’ve long thought of using old directory covers to make origami stars for Christmas decorations for my friends who still work in the Yellow Pages industry.

It would actually be cool if YP industry were to create a factory to generate recycled furniture out of compressed yellow pages composite — I’ve seen chairs and tables made out of recycled paper before, and I think doing something so visible and useful would likely provide postive publicity to the ailing print directory business.

In a similar vein, the “Hidden Pizza” marketing campaign by Sensis yellow pages company in Australia used recycled material from their yellow pages billboard campaign to cover seats in the restaurant.

If more were done to diffuse the environmental complaints about unwanted phone books from those who no longer use them, it might have reduced hostility towards the industry. For instance, I do not see/hear nearly as much irritation from people about receiving unwanted newspapers in their yards, and this poses much more inconvenience to me in an ongoing basis than phone books do.

(Image courtesy of Petter Palander / CC BY 2.0)