Posts Tagged ‘reviews’

Google Places Updates Policy For Reviews

Monday, August 30th, 2010

Google announced last week that they updated their guidelines and policies for writing reviews on organizations found in Google Maps / Places.

Consumer Reviews & Ratings Stars

Google’s reviews update may not be all that significant beyond needing to add mention of their newly-introduced protocol allowing business owners to respond to reviews. They probably took the opportunity to clarify the text while they were at it.

However, there are reasons to suspect that there could have been additional motives behind Google’s alteration of the guidelines. (more…)

Yelp CEO Claims Biz Owners Just Don’t Understand Their Review Filter Algorithm

Sunday, March 28th, 2010

YelpA few days ago, a New York Times interview with Yelp CEO Jeremy Stoppelman quotes him as saying that they don’t extort companies in return for suppressing negative reviews, but business owners fail to comprehend that reviews may appear and disappear based upon an algorithm that runs in the background.