The Morning Call in Pennsylvania reports about how “Always In Service”, a lock and door company, have run afoul of customers and the state’s attorney general office. In fact the attorney general’s office is suing them alleging the company misled customers into believing it was near their homes; charged more than estimated prices; failed to provide itemized bills; did poor work; and didn’t do work that was paid for.
Now Always In Service is suing SuperMedia, claiming the yellow pages company’s sales reps were trained to be deceptive to Always In Service and that they had advised them to buy local phone numbers with and advertise those numbers so customers would think the company was local.
As I’ve touched upon before and as others have covered, the locksmiths industry (among other types of businesses) have had a lot of trouble with the creation of bogus online business listings or listings which are engineered to deceive consumers into thinking a company is local to them. While it sounds like Always In Service isn’t exactly a locksmith service, they would appear to be operating in a closely-related field. (more…)